DEPARTMENT OF STATISTICS, MALAYSIA
CUSTOMER SATISFACTION SURVEY
2019
User Information:

The Department of Statistics Malaysia (DOSM) would like to seek opinion from our customer on DOSM's products and services delivered throughout year 2018 via Customer Satisfaction Survey. Your feedback will help us to understand our clients' needs and the information given will be used to enhance the quality of DOSM's products and services.

This survey commences on 15 March 2019 and will be expired on 31 March 2019. We need approximately 10 minutes from your time to improve our products and service delivery. Should you have any enquiries, please email to jpbkkp@dosm.gov.my or call us at 03 8885 7000. Your cooperation and feedback on this survey are very much appreciated.

1. Name : *NON COMPULSORY FIELD
2. Email : *NON COMPULSORY FIELD
3. Nationality
Malaysian Non-Malaysian. Please state the country:
4. Employment Status:
Employed
Unemployed
Student
Others. Please State:
5. Place of Work
Government
Others:
                          Please State:
University/College Please State:
Private Please State:
Embassy
Malaysia Others. Please State:
Media Please State:
Others Please State:
6. How do you access DOSM's products and services? (Multiple answers are allowed)
Portal/eStatistik
** Notes : Question 7 is displayed if question 6 option selected counters
DOSM's Counter Service
7. If you ever access product and services over counter service, please state your level of satisfaction. Very Dissatisfied Dissatisfied Moderate Satisfied Satisfied Very Satisfied Not Related
a. The customer service officer is able to respond to your need.
b. The customer service officer is polite
c. The customer service officer provides prompt service.
d. The counter present a conducive environment (equipment, furniture layout and materials)
DOSM's Products and Services
8. Please state your level of satisfaction with the ease of use on the following DOSM services: Very Dissatisfied Dissatisfied Moderate Satisfied Satisfied Very Satisfied Not Related
a. Portal DOSM (www.dosm.gov.my)
b. Portal (www.mycensus.gov.my)
c. eStatistik
d. Data request
e. DOSM Mobile Apps (MyLocal Stats & BizCode@Stats)
9. Please state your level of satisfaction in the appropriate box regarding the following DOSM products based on the scale given below.
Very Dissatisfied Moderate Satisfied Moderate Satisfied Satisfied Very Satisfied Not Related
1 2 3 4 5 0

9.1 Statistical Publication
Statistics produced meet your requirement Released time of the statistics meets your need Attractive presentation of the report
a. Consumer Prices Index Malaysia
b. Monthly Manufacturing Statistics Malaysia
c. Index of Industrial Production Malaysia
d. Producer Prices Index Malaysia
e. Monthly External Trade Statistics
f. Quarterly Balance of Payment Statistics Malaysia
g. Quarterly Gross Domestic Product Malaysia
h. Labour Force Survey Report, Malaysia
i. Statistics Yearbook, Malaysia
j. Index of Services
k. Malaysian Economic Indicators Leading, Coincident and Lagging Indexes
l. Vital Statistics Malaysia
m. Current Population Estimates
n. Others. Please State :
       i)
      ii)
     iii)


9.2 Online Services
Statistics produced meet your requirement Released time of the statistics meets your need The system is easy to use
a. Population Quick Info
b. Malaysia External Trade Statistics Online (METS Online)
c. Malaysia Informative Data Centre (MysIDC)
d. Census e-Atlas
e. Data Visualisations
f. StatsDW
g. MalaysiaInfo
h. Interactive Distributive Trade (i-DT)
i. Others. Please state :
       i)
      ii)
     iii)
10. What is your satisfaction level regarding the dissemination of data through social media (Facebook, Twitter & Instagram) @statsmalaysia?
Very Dissatisfied Dissatisfied Moderate Satisfied Satisfied Very Satisfied Not Related
 
11. Do you interested to accept statistical publication from Department of Statistics Malaysia periodically?
      Yes Please state preferiable via:
Email No. Tel
      No
DOSM
12. Please state the level of your agreement on the following statements. Strongly Disagree Disagree Moderate Agree Agree Strongly Agree
a. DOSM is an independent, neutral and unbiased organisation.
b. DOSM is innovative in producing our services.
(e.g using new technologies, methods and data sources)
c. Employee of DOSM listens and responds to my/my organisation's feedback
13. Taking into account everthing you know about DOSM, please state your level of satisfaction on the overall performance of DOSM as a national statistics provider?
Very Dissatisfied Dissatisfied Moderate Satisfied Satisfied Very Satisfied
 
14. Suggestions for improvement
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@2019 Department of Statistics, Malaysia
Federal Government Administrative Centre,62514 W.P. Putrajaya Tel: 03-8885 7000 | Fax : 03-8888 9248