DEPARTMENT OF STATISTICS, MALAYSIA
CUSTOMER SATISFACTION SURVEY
2021
User Information:

The Department of Statistics Malaysia (DOSM) would like to seek opinion from our customer on DOSM's products and services delivered throughout year 2020 via Customer Satisfaction Survey. Your feedback will help us to understand our clients' needs and the information given will be used to enhance the quality of DOSM's products and services.

This survey commences on 10 June 2021 and will be expired on 10 July 2021. We need approximately 10 minutes from your time to improve our products and service delivery. Should you have any enquiries, please email to info@dosm.gov.my or call us at 03 8885 7000. Your cooperation and feedback on this survey are very much appreciated.

1. Name : *NON COMPULSORY FIELD
2. Email : *NON COMPULSORY FIELD
3. Nationality
Malaysian Non-Malaysian. Please state the country:
4. Employment Status:
Employed
Unemployed
Student
Others. Please State:
5. Place of Work
Government
Federal
State
Federal & State
Statutory Body
Local Authority
Others:
                          Please State:
University/College Please State:
Private Please State:
Embassy
Malaysia Others. Please State:
Media Please State:
Others Please State:
6. How do you access DOSM's products and services? (Multiple answers are allowed)
Portal/eStatistik
DOSM's Counter Service
7. If you ever access product and services over counter service, please state your level of satisfaction. Very Dissatisfied Dissatisfied Moderate Satisfied Satisfied Very Satisfied Not Related
a. The customer service officer is able to respond to your need.
b. The customer service officer is polite
c. The customer service officer provides prompt service.
d. The counter present a conducive environment (equipment, furniture layout and materials)
DOSM's Services and Products
8. Please state your level of satisfaction with the ease of use on the following DOSM services.
Very Dissatisfied Moderate Satisfied Moderate Satisfied Satisfied Very Satisfied Not Related
1 2 3 4 5 0

8.1 Statistical Publication
Statistics produced meet your requirement Released time of the statistics meets your need Attractive presentation of the report
a. Consumer Prices Index Malaysia
b. Monthly Statistical Bulletin, Malaysia
c. Monthly External Trade Statistics, Malaysia
d. Foreign Trade Index, Malaysia
e. Quarterly Service Statistics, Malaysia
f. Quarterly Business Tendency Investigation Report
g. Quarterly National Account - Gross Domestic Product, Malaysia
h. Quarterly Payment Balance Report, Malaysia
i. Monthly Rubber Statistics, Malaysia
j. Producer Price Index - Local Production, Malaysia
Others. Please State :
       i)
      ii)
     iii)


8.2 Online Services
Statistics produced meet your requirement Released time of the statistics meets your need The system is easy to use
a. eStatistic
b. Mobile Apps(DOSM & BiZCode@Stats)
c. Malaysia External Trade Statistics Online (METS)
d. Malaysia Standard Industrial Classification System (eMSIC)
e. Population Quick Info
f. Interactive Visualisation - MyLocal Stats
g. Others. Please state:
       i)
      ii)
     iii)
9. What is your satisfaction level regarding the dissemination of statistic information through social media @statsmalaysia? Very Dissatisfied Dissatisfied Moderate Satisfied Satisfied Very Satisfied Not Related
a. Facebook
b. Twitter
c. Instagram
d. Youtube
10. You get the latest statistics/information from DOSM through: Very Dissatisfied Dissatisfied Moderate Satisfied Satisfied Very Satisfied Not Related
Portal
Social Media
WhatsApp/Telegram
Print Media
11. Do you interested to accept statistical publication from Department of Statistics Malaysia periodically?
      Yes Please state preferiable via:
Email No. Tel
      No
DOSM
12. Please state the level of your agreement on the following statements. Strongly Disagree Disagree Moderate Agree Agree Strongly Agree
a. DOSM is an independent, neutral and unbiased organisation.
b. DOSM is innovative in producing our services.
(e.g using new technologies, methods and data sources)
c. Employee of DOSM listens and responds to my/my organisation's feedback
13. Taking into account everthing you know about DOSM, please state your level of satisfaction on the overall performance of DOSM as a national statistics provider.
Very Dissatisfied Dissatisfied Moderate Satisfied Satisfied Very Satisfied
 
14. Suggestion for improvement.
Thank you for the feedback.
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@2020 Department of Statistics, Malaysia
Federal Government Administrative Centre,62514 W.P. Putrajaya Tel: 03-8885 7000 | Fax : 03-8888 9248